FAQ

Bundle

What is your return policy?
  • Galore Bundle does have a strict no refund policy.  All sales are final.

  • If for any reason you do not absolutely love your selections, we gladly offer exchanges on our Brazilian Collection only!

  • Galore Bundle will ONLY offer a refund if we sent you the incorrect hair, but you must notify us within 2 business days.

  • We will not accept any product that has been altered in any way.

  • For exchanges: unworn, unwashed, undamaged and in original packaging will only be accepted.

Processing Time?
  • All hair orders (bundles) are processed within 3-5 business days of placing your order. 
  • All custom wigs are processed within 7-10 business days of placing your order. 
 
How long is shipping? 
  • Shipping is 1-3 business days (within Canada). 2-5 business days for orders placed outside of Canada.

  • Mink lashes are shipped out same business day for orders placed before 3pm.

Can my hair be picked up instead of shipped?
  • Yes. Order pick-ups can be requested at time of checkout.

  • To arrange a pick-up instead of shipping, please select the option 'Store Pickup', then proceed as normal.

  • We will then send you an email about further instructions. 

Can I colour the hair?
  • Yes you can!

  • If colouring hair, don't forget to always deep condition after doing any colouring.

What does virgin hair mean?
  • Virgin hair is chemically unprocessed human hair, which is collected from a single donor.

  • The hair donor could be Indian, Malaysian, Brazilian, etc. 

 
Do you offer wholesale?
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